Privacy Policy
How Matrix handles your data.
PLACEHOLDER: this page is a draft structure awaiting legal review. Nothing on it is a binding commitment yet.
1. What we collect
Your mobile number (used to sign in), your name and email, delivery addresses, your cup designs, and your order history.
2. Why we collect it
To operate the service: signing you in, printing your designs, delivering orders, and sending order updates.
3. Sharing for fulfilment
Order artwork and delivery details are shared with the printing partner and courier fulfilling your order. The final sharing policy is pending legal review.
4. Cookies and device storage
We use a sign-in cookie, a device identifier that helps protect your account, and this browser's local storage for unsaved design drafts. No advertising trackers.
5. Retention (placeholder)
Retention periods are being defined with legal counsel and will be published here before launch.
6. Your rights (placeholder)
Your rights under the Saudi Personal Data Protection Law (PDPL), and how to exercise them, will be detailed here after legal review.
7. Contact
Questions about your data can be sent to the Matrix team through the contact details published at launch.